The Challenge
- Tenant communication was slow, leading to reduced satisfaction and increased complaints.
- High operational costs due to manual handling of rent collection, tenant requests, and maintenance management.
- Delays in maintenance resolution were negatively impacting tenant retention.
Goal
Improve tenant communication, reduce operational costs, and streamline maintenance requests across the portfolio of 500 properties.
35%
Reduced operational costs
Freeing up resources for business growth.
50%
Resolution times down
Maintenance request resolution times were cut.
25%
Rent collection efficiency
Increased by 25%, reducing late payments.
“Rentalize has cut our operational costs by 35% while significantly improving tenant communication and reducing maintenance request response times.”
John Doyle
Director of Operations, Prime Property Management
The Process
Prime Property Management adopted Rentalize to automate tenant communication, manage maintenance requests, and streamline rent collection. With the platform, the team could manage all properties from a single dashboard, enabling faster response times and reducing administrative workload.
Solution
Rentalize centralized all communication and operational tasks, providing a seamless system for managing tenant requests, automating rent collection, and responding to maintenance issues promptly.
Results
Conclusion
Rentalize helped Prime Property Management cut costs and improve tenant satisfaction by automating key processes. This led to higher retention rates, fewer complaints, and more efficient operations across their entire portfolio.
“Our team can now handle more properties with less effort thanks to Rentalize. We’ve seen a measurable improvement in tenant retention and overall operational flow.”
John Doyle
Director of Operations, Prime Property Management
