Talia, AI Colleague
The AI property management colleague built into Rentalize, fluent in Irish tenancy law.
Learn more →SOLUTIONS
Facilities Management
Ticket-based Maintenance and Contractor Operations
Report
Ticket
Assign
Resolve
Close
Contractor Management
Contractor onboarding, work order management, insurance tracking, and SLA monitoring for property maintenance teams.
Learn MoreProperty Management
End-to-end property management for letting agents and managing agents handling residential portfolios across Ireland.
Learn MoreApproved Housing Bodies
Housing management for AHBs with AHBRA compliance tracking, RPZ rent reviews, and tenancy management built around Irish housing law.
Learn More
Reactive Maintenance
Planned Works
Contractor Ops
What You Should Know
Rentalize provides ticket-based maintenance management with contractor assignment, SLA tracking, and cost recording. This is reactive and task-based facilities management. It is not a full CAFM (Computer Aided Facilities Management) platform. It does not include hard FM contract management, soft FM service scheduling, space planning, or asset lifecycle modelling.
- No CAFM branding or dedicated FM module
- No hard FM / soft FM contract management
- No space planning, room booking, or occupancy sensors
- No asset lifecycle or replacement forecasting
CAPABILITIES
How the Platform Supports FM Operations
Rentalize Core's maintenance engine handles the ticket-to-resolution workflow, contractor management, and compliance tracking that FM teams rely on.
01
Core
Ticket-based Maintenance
- Create tickets with category, priority, and description
- Track status from reported to resolved to closed
- Photo uploads and notes at each stage
02
Operations
Contractor Assignment
- Assign tickets to contractors by trade type
- Contractor records with contact details and areas
- Direct communication through the platform
03
Compliance
Property Compliance
- Gas, electrical, and fire safety certificate tracking
- Expiry alerts and renewal reminders
- Audit trail for all compliance actions
04
Performance
SLA Tracking
- Set response time targets by ticket priority
- Monitor contractor response and resolution times
- Identify overdue tickets before they escalate
05
Finance
Cost Recording
- Record costs per ticket with vendor invoice references
- Track maintenance spend by property and category
- Expense reporting across the portfolio
06
Planning
Planned Maintenance
- Schedule recurring maintenance tasks
- Link planned works to compliance requirements
- Track completion against planned schedules
WORKFLOW
From Report to Resolution
The maintenance engine in Rentalize Core follows a clear workflow. An issue is reported and logged as a ticket. The ticket is categorised, prioritised, and assigned to a contractor based on trade type and property assignment. The contractor resolves the issue, records costs, and the ticket is closed with a full audit trail. SLA tracking monitors every step.
- Tenants or staff report issues directly through the platform
- Tickets are categorised by type and prioritised by urgency
- Contractors are assigned based on trade and property coverage
- Costs are recorded against each ticket with invoice references
- SLA timers track response and resolution against targets
Ticket Queue
Contractor Status
SLA Performance
See the Maintenance Engine in Action
Book a walkthrough to explore how Rentalize handles ticket-based maintenance, contractor assignment, and compliance tracking.
Book a Demo