Facilities Management
Ticket-based Maintenance and Contractor Operations
What You Should Know
Rentalize provides ticket-based maintenance management with contractor assignment, SLA tracking, and cost recording. This is reactive and task-based facilities management. It is not a full CAFM (Computer Aided Facilities Management) platform. It does not include hard FM contract management, soft FM service scheduling, space planning, or asset lifecycle modelling.
- No CAFM branding or dedicated FM module
- No hard FM / soft FM contract management
- No space planning, room booking, or occupancy sensors
- No asset lifecycle or replacement forecasting
How the Platform Supports FM Operations
Rentalize Core's maintenance engine handles the ticket-to-resolution workflow, contractor management, and compliance tracking that FM teams rely on.
Ticket-based Maintenance
- Create tickets with category, priority, and description
- Track status from reported to resolved to closed
- Photo uploads and notes at each stage
Contractor Assignment
- Assign tickets to contractors by trade type
- Contractor records with contact details and areas
- Direct communication through the platform
Property Compliance
- Gas, electrical, and fire safety certificate tracking
- Expiry alerts and renewal reminders
- Audit trail for all compliance actions
SLA Tracking
- Set response time targets by ticket priority
- Monitor contractor response and resolution times
- Identify overdue tickets before they escalate
Cost Recording
- Record costs per ticket with vendor invoice references
- Track maintenance spend by property and category
- Expense reporting across the portfolio
Planned Maintenance
- Schedule recurring maintenance tasks
- Link planned works to compliance requirements
- Track completion against planned schedules
From Report to Resolution
The maintenance engine in Rentalize Core follows a clear workflow. An issue is reported and logged as a ticket. The ticket is categorised, prioritised, and assigned to a contractor based on trade type and property assignment. The contractor resolves the issue, records costs, and the ticket is closed with a full audit trail. SLA tracking monitors every step.
- Tenants or staff report issues directly through the platform
- Tickets are categorised by type and prioritised by urgency
- Contractors are assigned based on trade and property coverage
- Costs are recorded against each ticket with invoice references
- SLA timers track response and resolution against targets
See the Maintenance Engine in Action
Book a walkthrough to explore how Rentalize handles ticket-based maintenance, contractor assignment, and compliance tracking.
Book a Demo