Rentalize Core
End-to-end social, affordable, and cost rental management for AHBs and councils.
Learn more →SOLUTIONS
Contractor and Vendor Management
First-class Contractor Records, Assignment, and Performance Tracking
Hub
Electrical
Plumbing
Painting
General
Locksmith
HVAC
Facilities Management
Preventive maintenance schedules, contractor coordination, and building compliance tracking for multi-site portfolios.
Learn MoreProperty Management
End-to-end property management for letting agents and managing agents handling residential portfolios across Ireland.
Learn MoreApproved Housing Bodies
Housing management for AHBs with AHBRA compliance tracking, RPZ rent reviews, and tenancy management built around Irish housing law.
Learn More
Contractors
Trade Types
Performance
What the Platform Does and Does Not Do
Contractors are a first-class entity in Rentalize. They have their own role, records, trade types, property assignments, ticket workflows, and performance metrics. Vendors are lighter weight, appearing as invoice references on tickets. The platform includes a vendor master database, vendor insurance and credential tracking, and a contractor self-service portal. Purchase order workflows are on the roadmap using the tasks system.
What Exists
- Contractor role with dedicated records
- Trade type classification per contractor
- Property-level contractor assignment
- Ticket assignment and tracking
- Response time and performance metrics
- Cost recording per ticket
- Contractor self-service portal
What Does Not Exist
- Purchase order workflow (roadmap)
- Procurement or tendering module
CAPABILITIES
Contractor Management in Detail
Contractors are built into the platform as a core entity. From records and trade types to ticket assignment and performance tracking.
01
Records
Contractor Records
- Full contractor profiles with contact details
- Contractor role with dedicated login access
- Notes, history, and communication log
02
Classification
Trade Type Assignment
- Classify contractors by trade (plumbing, electrical, etc.)
- Filter and search contractors by trade when assigning
- Multiple trade types per contractor
03
Properties
Property-level Contractor Lists
- Assign contractors to specific properties
- View which contractors cover each property
- Regional or portfolio-level contractor grouping
04
Operations
Ticket Assignment
- Assign maintenance tickets directly to contractors
- Contractors receive notifications of new assignments
- Track ticket status through to resolution
05
Analytics
Performance Metrics
- Response time tracking per contractor
- Resolution rates and SLA compliance
- Historical performance data for decision making
06
Finance
Cost Tracking
- Record costs per ticket with invoice references
- Track spend by contractor, property, and trade
- Vendor invoice reference on ticket records
- Vendor master database with supplier records
- Vendor insurance and credential tracking
- Contractor self-service portal
ARCHITECTURE
Contractors as a Core Entity
Unlike systems where contractors are just a name on a work order, Rentalize treats contractors as first-class participants. They have their own role in the system, their own records, and their own relationship to properties. When a maintenance ticket is created, the system knows which contractors cover that property and which trades are needed. Assignment is direct, not through email chains or phone calls.
- Contractor is a dedicated role alongside landlord, tenant, and agent
- Each contractor has trade types that define their capabilities
- Property-level assignment means the right contractor for the right building
- Tickets flow directly to the assigned contractor with full context
- Performance metrics build over time for informed future decisions
Contractor Profile
Assigned Properties
Active Tickets
Performance
See Contractor Management in Action
Book a walkthrough to explore how Rentalize handles contractor records, ticket assignment, and performance tracking.
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