The Rentalize app for tenants
The Rentalize app lets tenants pay rent, report repairs with photos, sign their lease and message their letting agent from their phone. It is for people whose letting agent, property manager or housing body runs their tenancy on Rentalize. It is free on Google Play for Android now, and the iPhone app is coming soon.
iPhone app coming soon
Your agent sets up your account when your tenancy starts, and you activate it from the invitation email they send. Who can use the app
What can you do in the Rentalize app?
The Rentalize app puts your tenancy on your phone. You can see what you owe and pay your rent with the payment options your agent offers, and download a rent statement whenever you need one for a mortgage application or a reference. You can report a repair in a few taps: simple pictures guide you to the right type of problem, you add photos from your camera or library, and you follow the request from submitted to completed without chasing anyone by phone. Your tenancy agreement, deposit receipt, inventory and other documents your agent shares are kept together, and you can review and sign a new lease or respond to a renewal in the app. You can message your property team, and notices about your tenancy arrive in the app instead of getting lost in your inbox. You sign in with your fingerprint or face.
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Pay your rent
Every invoice with its rent period, due date and status, payment in the app, and a rent statement to download.
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Report a repair
Pick the problem from simple pictures, add photos, and see each request move from submitted to completed.
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Your lease and documents
Your tenancy agreement and the documents your agent shares in one place. Review and sign a new lease in the app.
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Message your agent
Chat with your property team without hunting for an email address, and keep notices about your tenancy together.
Who can use the Rentalize app?
The Rentalize app works for tenants whose letting agent, property manager or housing body manages their tenancy on Rentalize. There is no public sign-up. Your account is created when your tenancy is set up on Rentalize, and you activate it from the invitation email your agent sends you. If your agent does not use Rentalize, you will not be able to sign in, even with the app installed.
If you cannot sign in
- Look for the invitation email from your agent, including in your spam folder, and activate your account from it first.
- Sign in with the email address your agent has on your tenancy. If you are not sure which one that is, ask your agent to check it and send you an invitation.
- If your agent does not use Rentalize yet, tell them about it, or contact us and we will get in touch with them for you.
Is there a Rentalize app for iPhone?
Not yet. The Rentalize app is on Google Play for Android phones now, and the iPhone app is coming soon. Until it is out, tenants on an iPhone can use their agent's tenant portal in any web browser, which works on any device. We will add the App Store link to this page on the day the iPhone app is available.
Is the tenant app included in Rentalize Core?
Yes. The tenant app is included on every Rentalize Core plan, from Essential upwards. Your tenants pay with the payment methods you offer: card payments on every plan, and GoCardless Direct Debit and Instant Bank Pay on Growth and above. Repairs, messages and signed leases from the app land on the same tenancy record your team works from in Rentalize, so nothing has to be re-keyed from an email or a phone call.
The app is for tenants. Your team uses Rentalize in the browser on any device, and landlords use the landlord portal, included from Growth upwards.
Your data and deleting your account
The app sends your data encrypted in transit, and its Google Play data safety section declares that no data is shared with third parties. Card details are never stored by Rentalize: they are held by our payment provider, Stripe. You can delete your account at any time in the app, from Profile, or by email. Records your letting agent is legally required to keep, such as your tenancy record and rent payments, stay with your agent for as long as the law requires. The full steps are on our delete account page, and how we handle personal data is in our privacy policy.
Google Play and the Google Play logo are trademarks of Google LLC.
Tenant app questions
Is the Rentalize app free?
Yes. The Rentalize app is free to download from Google Play, and there is nothing to pay to use it. You pay your rent through the app, using the payment options your letting agent offers.
Why can't I sign in to the Rentalize app?
The app only works for tenants whose letting agent, property manager or housing body uses Rentalize. There is no public sign-up: your account is created when your tenancy is set up, and you activate it from the invitation email your agent sends. If you have not had an invitation, check your spam folder, then ask your agent to check the email address on your tenancy. If your agent does not use Rentalize, you will not be able to sign in.
Is the Rentalize app on iPhone?
Not yet. The iPhone app is coming soon. Until then, tenants on an iPhone can use their agent's tenant portal in any web browser.
Can I pay my rent in the Rentalize app?
Yes. You can see your balance and every invoice with its rent period, due date and status, pay with the payment options your agent offers, and download a rent statement for a mortgage application, a reference or your own records.
Can I sign my lease in the app?
Yes. When your agent sends you a new lease or a renewal, you can review it and sign it, or respond to the renewal, in the app. Your tenancy agreement, deposit receipt and other documents your agent shares are kept together in Documents.
How do I delete my Rentalize account?
In the app, tap your profile picture on the Home screen to open Profile, then tap Delete Account and confirm. Without the app, email us from the address on your account. Records your agent must keep by law, such as your tenancy record and rent payments, stay with your agent. The full steps are on our delete account page.
Is the tenant app included in every Rentalize Core plan?
Yes. The tenant app is included on every Rentalize Core plan, from Essential upwards. The payment methods your tenants see depend on your plan: card payments on every plan, and GoCardless Direct Debit and Instant Bank Pay on Growth and above.