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Learn more → Ireland's Largest Housing Support Scheme
HAP SOFTWARE
HAP Tenancy Software for Irish Letting Agents, Local Authorities and Housing Bodies
Rentalize runs the tenancy side of HAP: tenancy records, rent reviews and arrears, repairs, property inspections, RTB registration and compliance reporting, for letting agents, property managers, housing bodies and council housing teams. Applications and allocations run on Rentalize Select. HAP payment processing and an in-product differential rent engine are on the roadmap, not in the product today; our free HAP and differential rent calculators cover the numbers.
HAP Tenancies (sample data)
HAP Tenancies
312
RTB Renewals Due (30 days)
14
Compliance RAG Green
94%
Inspections Scheduled
22
50,000+
HAP tenancies in Ireland (programme total)
31
Local authorities run HAP
99.97%
Platform uptime
24/7
Online Access
THE PLATFORM
HAP Tenancies on One Platform
The Housing Assistance Payment scheme supports over 50,000 households across Ireland. Rentalize handles the tenancy side of that work on the same records, compliance engine and reports as every other tenancy.
- Tenancy records, rent reviews with notices, and arrears reports
- RTB registration and renewal tracking
- Property inspection scheduling and minimum standards tracking
- Compliance reporting and audit trails, exported to PDF or CSV
- Applications and allocations on Rentalize Select
On the roadmap, not in the product today: HAP payment processing and reconciliation, and an in-product differential rent engine. Use our free HAP calculator and differential rent calculator for the numbers.
HAP at a Glance
50K+
Households Supported
31
Local Authorities
3
Separate Payment Flows
2014
Scheme Since
PLATFORM FEATURES
What Rentalize Does for HAP Today
The tenancy, compliance and reporting work around every HAP tenancy, with the roadmap items marked plainly.
Free HAP and Differential Rent Calculators
Our free public calculators cover the HAP rent limits by county and household, and all 31 council differential rent schemes, with each council's charge rates, income disregards, child allowances and minimum and maximum rents. They are public tools, not an engine inside the product: automated differential rent calculation on tenancy records is on the roadmap, not in the product today.
Applications and Allocations
For housing teams that also run allocations, Rentalize Select handles online applications, document upload, applicant scoring and a full audit trail on every decision.
Rent and Arrears
Rent collection and arrears reports, arrears alerts and aged-debt insights on every tenancy. HAP payment processing between council and landlord is on the roadmap, not in the product today.
Property Inspections
Schedule, track, and record inspections. Flag issues, set follow-up actions, and ensure every HAP property meets minimum standards.
Compliance Reporting
Audit reports, tenancy statistics and RTB, BER and rent-cap compliance status, exported to PDF or CSV. Prebuilt Department of Housing (DHLGH) returns are not in the product today.
Tenant and Landlord Communications
Built-in CRM tools for managing relationships with both tenants and landlords throughout the tenancy.
- Rent review notices
- Email and SMS templates (Growth and above)
- Tenant self-service portal
- Owner statements (Growth and above)
Integrations and Data Management
Bring existing records in and keep tenancy documents in one place.
- Bulk import of properties, tenants and balances
- One-click RTB registration export and renewal tracking
- Xero accounting sync (Growth and above)
- Document vault with expiry alerts
HOW IT WORKS
How HAP Tenancies Run on Rentalize
From set-up to ongoing tenancy management, every step tracked and auditable.
1
Set Up
The HAP tenancy is recorded with landlord, property and household details, or bulk-imported from your spreadsheets.
2
Compliance
RTB registration, BER and safety certificates, and the minimum standards inspection are tracked with alerts before anything falls due.
3
Rent
Rent due and received is tracked per tenancy, with arrears alerts. HAP payment processing itself is on the roadmap, not in the product today.
4
Management
Rent reviews with notices, repairs, inspection tracking and compliance reporting for the life of the tenancy.
WHY SWITCH
Rentalize vs Generic CRM for HAP Administration
Many local authorities use generic CRM platforms like SugarCRM for HAP intake. These tools were designed for sales and customer service, not housing. Here is how a purpose-built HAP platform compares.
| Capability | Rentalize Purpose-built for HAP | Generic CRM (e.g. SugarCRM) Adapted for housing |
|---|---|---|
| Application and Intake | ||
| Application Portal | For allocation schemesRentalize Select takes online applications with document uploads for allocation schemes. It is not a HAP application system | Custom build requiredWeb forms need to be built externally and connected via API or plugins |
| Eligibility Verification | Council decisionHAP eligibility is decided by the council. Rentalize Select screens applications for allocation schemes, with a full audit trail | ManualStaff must check eligibility manually or build custom validation logic from scratch |
| Document Management | Built-inApplicants upload directly. Staff see outstanding items per application with status tracking | Basic attachmentsFile attachments to records, but no structured document checklist or verification workflow |
| Rent Calculation and Payments | ||
| Differential Rent Calculation | Free calculatorFree public calculator for all 31 council schemes. An in-product engine is on the roadmap, not in the product today | Not availableNo differential rent logic. Would require full custom development for each LA scheme |
| HAP Payment Processing | On the roadmapNot in the product today. Rent collection and arrears reports are built in | Not availableGeneric CRM has no payment processing. Requires separate financial system integration |
| Rent Reviews | Built-inRent reviews with notices and the 2026 rent cap calculator. Automatic differential rent recalculation on income change is on the roadmap | ManualNo rent logic to recalculate. Staff would need to compute changes outside the system |
| Arrears Management | Built-inArrears reports and aged-debt insights on every plan, with arrears case workflows on Professional and above | Not availableNo arrears concept. Would need custom module development |
| Property and Tenancy Management | ||
| Property Inspections | Built-inScheduling, outcome recording, follow-up tracking, inspection history per property, automated reminders | Not availableNo inspection module. Tasks can be created but lack housing-specific inspection workflow |
| Tenant Self-Service Portal | Built-inTenants view rent and payment history, raise repairs, read notices and message staff through the portal | LimitedBasic case portal available but not designed for housing tenant interactions |
| Landlord Portal | Growth and aboveOwner statements, remittance history and a document and compliance vault | Not availableNo landlord-facing portal. All landlord interactions handled outside the system |
| RTB Registration Tracking | AutomatedTracks tenancy registrations and renewal deadlines with automated alerts | Not availableNo RTB awareness. Registration tracking would need to be managed manually |
| Reporting and Compliance | ||
| DHLGH Returns | Data exportsNo prebuilt Department of Housing return today. BI reports and CSV exports carry the underlying data | Custom reportsBasic reporting engine exists but reports must be built from scratch for housing compliance |
| Audit Trail | FullEvery action logged across applications, tenancies, payments, and inspections | AvailableChange logs and activity streams available at record level |
| GDPR Compliance Tools | Built-inConsent management, SAR tools, right to be forgotten, data portability | AvailableGDPR features included in Enterprise edition |
| Technical and Pricing | ||
| Deployment Model | Cloud (EU)AWS hosted in EU. Ready in weeks with guided onboarding and data migration | Cloud or On-PremiseFlexible deployment but housing customisation adds months to implementation |
| Housing-Specific Customisation | Irish rules built inRTB, rent cap, BER and safety rules are built into the core platform. HAP payment processing and in-product differential rent are on the roadmap | ExtensiveEvery housing feature requires custom development, ongoing maintenance, and specialist developers |
| Total Cost of Ownership | PredictableSubscription pricing, with reporting and the compliance engine on every plan. No custom development fees for core functionality | HighEUR 85/user/month base + significant custom development, integration, and ongoing maintenance costs |
TENANT MANAGEMENT
Manage Every HAP Tenancy from One Dashboard
Track tenant details, rent, payment history and tenancy status on every HAP tenancy, on the same records as the rest of your portfolio.
Rent Reviews with generated notices and the 2026 rent cap calculator. Automatic differential rent recalculation when income changes is on the roadmap, not in the product today.
Arrears Management with arrears reports and aged-debt insights, and arrears case workflows on Professional and above.
Tenancy Lifecycle from set-up to end of tenancy, with full audit history.
Rent reviews with notices
Real-time arrears alerts and tracking
Tenant self-service portal access
Full tenancy lifecycle management
Deposit tracking and protection
Complete tenancy history and notes
LANDLORD MANAGEMENT
Keep Landlords Informed and Properties Compliant
Manage landlord records, property inspections and RTB compliance from a single interface. HAP payment processing is on the roadmap, not in the product today.
Owner Statements and remittance history in the landlord portal, on Growth and above.
Property Standards with inspection scheduling, outcome recording, and follow-up action tracking.
RTB Registration with automated tracking and alerts for tenancy registrations and renewals.
Owner statements (PDF and CSV)
Remittance and payout history
Property inspection workflow
RTB registration tracking and alerts
Landlord self-service portal
Document and compliance vault
WHO IT'S FOR
Serving Every Partner in Ireland's HAP Ecosystem
AGENTS AND LANDLORDS
Letting Agents and Property Managers
Agents, property managers and landlords with HAP tenants in a managed portfolio. HAP tenancies sit on the same records, compliance engine and reporting as every other tenancy.
Learn More
LOCAL AUTHORITIES
County and City Councils
Tenancy records, inspections, RTB compliance and reporting exports for housing departments, with applications and allocations on Rentalize Select.
Learn More
HOUSING BODIES
Approved Housing Bodies
AHBs managing properties with HAP tenants alongside social and affordable homes, on one set of tenancy records.
Learn More
HAP Rent Calculator
Calculate differential rent amounts for any local authority area. Our free calculator covers all 31 council schemes with current charge rates and income disregards.
SECURITY AND COMPLIANCE
Bank-Level Protection for Sensitive Tenant Data
AWS Infrastructure
Enterprise cloud hosting with 256-bit encryption, automated backups, and EU-based data residency for all tenant and landlord records.
GDPR Compliant
Built-in consent management, data subject access request tools, right to be forgotten, and privacy impact assessments for all personal data.
Role-Based Access
Granular permissions ensure staff only access what they need. Full audit logging of every action for transparency and accountability.
FAQ
Frequently Asked Questions
HAP is Ireland's main form of social housing support. Under HAP, local authorities make monthly payments directly to private landlords on behalf of qualified tenants. Tenants pay a differential rent contribution to the local authority based on their income. HAP was established under the Housing (Miscellaneous Provisions) Act 2014 and currently supports over 50,000 households.
Rentalize runs the tenancy side of HAP: tenancy records, rent reviews with notices, arrears reports, repairs, property inspection tracking, RTB registration and compliance reporting, on the same records as the rest of a portfolio. Applications and allocations run on Rentalize Select. HAP payment processing and an in-product differential rent engine are on the roadmap, not in the product today.
Not inside the product today. Our free public differential rent calculator covers all 31 local authority schemes in Ireland, with each council's charge rates, income disregards, child allowances and minimum and maximum rents. An in-product engine that recalculates when household income changes is on the roadmap, not in the product today.
Not today. HAP payment processing is on the roadmap, not in the product today. HAP involves three separate payments: the tenant pays differential rent to the local authority, the local authority pays the HAP payment to the landlord, and the tenant pays the landlord any top-up above what the council agreed to pay. Rentalize tracks rent and arrears on each tenancy, and gives landlords owner statements on Growth and above.
Yes. The platform includes tools for scheduling property inspections, recording outcomes, flagging issues that need follow-up, and tracking remediation actions. Inspection histories are maintained per property, and automated reminders ensure inspections are carried out on time.
Yes. Rentalize is designed to comply with the Housing (Miscellaneous Provisions) Act 2014, the Residential Tenancies Act, and GDPR. It maintains full audit trails and exports the underlying data to PDF or CSV. Prebuilt Department of Housing (DHLGH) returns are not in the product today.
LANDLORD ONBOARDING
HAP Landlord Onboarding
How landlords join HAP, and where Rentalize helps: landlord and property records, rent limit checks with the free HAP calculator, and inspection scheduling.
GET STARTED
Run Your HAP Tenancies on Software Built for Irish Rules
See how Rentalize handles HAP tenancies, compliance and reporting on your own data.