Delete your Rentalize account

This page explains how to delete your account in the Rentalize tenant app (Rentalize Software Limited), on Android and iPhone.

Delete your account in the app

1. Open the Rentalize app and sign in.
2. Tap your profile picture at the top of the Home screen to open Profile.
3. Scroll down and tap Delete Account.
4. Confirm. Your account is closed straight away and you are signed out on every device.

No longer have the app?

Email [email protected] from the email address on your account, with the subject “Delete my account”. We will confirm by email once your account has been deleted.

What is deleted

• Your personal details (name, email address, phone number) are permanently removed from your account.
• Your login: password, two-factor settings and passkeys.
• Every signed-in session, and the devices registered for notifications.

What is kept, and for how long

Your letting agent is legally required to keep tenancy and financial records, for example for the Residential Tenancies Board and Revenue. So your tenancy record, rent invoices and payment history stay with your agent, no longer linked to your name, for as long as the law requires them to be kept. Card details are never stored by Rentalize: they are held by our payment provider, Stripe.

If you also have an account with another letting agent that uses Rentalize, deleting one account does not close the other.

Questions: [email protected]. See also our privacy policy.