Contract documents
Rentalize sells on one signed document. The Order Form carries the commercial terms and incorporates the four documents below, which are standard and are published here in full. Nothing here changes from customer to customer.
How the documents fit together
A customer signs one document, the Order Form. It states the term, the rate card, the portfolio, the implementation scope and anything agreed specifically with that customer. It then incorporates the Master Subscription Agreement, the Data Processing Agreement, the Service Level Agreement and the Acceptable Use Policy, each at the version stated on the Order Form itself.
Keeping the standard terms here rather than stapling them to every contract means one signature instead of two, a shorter document to review, and a single place to check what the terms actually say. The version named in a signed Order Form binds that customer for the whole of its initial term, so superseded versions stay published at the same addresses and are listed in the archive below.
The mutual non-disclosure agreement sits before all of that, and is used during demonstrations, workshops and evaluations.
Master Subscription Agreement
The standard terms on which Rentalize supplies its property management platform to commercial customers. Incorporated into, and executed by, the Order Form.
Read itService Level Agreement
Availability, service credits, severity levels, response targets, escalation, reporting and planned maintenance. One service level applies to every commercial customer.
Read itData Processing Agreement
The Article 28 processor terms, including the processing schedule, technical and organisational measures and the sub-processor list.
Read itAcceptable Use Policy
Account security, prohibited use, data hygiene, API conduct and communications sent through the platform.
Read itMutual Non-Disclosure Agreement
The mutual confidentiality terms used before an Order Form is issued, including during demonstrations, workshops and evaluations.
Read itVersion archive
Every version that has ever been incorporated into a signed Order Form stays reachable. Where a document has been superseded, the earlier version is listed here with the date it was replaced.
| Document | Version | Issued | Status |
|---|---|---|---|
| Master Subscription Agreement | 1.1 | September 2026 | Current |
| Service Level Agreement | 1.1 | September 2026 | Current |
| Data Processing Agreement | 1.0 | September 2026 | Current |
| Acceptable Use Policy | 1.0 | September 2026 | Current |
| Mutual Non-Disclosure Agreement | 1.0 | September 2026 | Current |
Other policies
- Privacy Policy, covering the personal data Rentalize handles as controller, including account, billing and support data.
- Website Terms and Conditions, covering use of rentalize.com itself.